Our Privacy Policies

Effective date: August 14, 2025
App name: EasySimUnlocker
Website: easysimunlocker.com
Developer / Legal Entity (as on Google Play): Narayan Infotech
Controller: Narayan Infotech, 409, Sumerru Business Corner, Opp. Pal RTO, Adajan, Surat – 395009, India
Contact (privacy & support): [email protected] | [email protected]
 

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1) What this policy covers
 

• This Policy explains how we collect, use, disclose, and protect information when you use EasySimUnlocker on Android/iOS (the “App”) and visit easysimunlocker.com (the “Site”). Together, the App and Site are the “Services”.
• We provide IMEI/lock/blacklist checks and network unlock order processing. We do not modify device firmware or bypass security features. Services are fulfilled via carrier/partner channels where applicable.
   

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2) Data we collect
 

A. You provide to us

• Order & contact details: name, email, country/region, billing details, order notes.
• Device details you submit: IMEI/MEID/ESN (entered manually), device brand/model, network/carrier; any photos/attachments you upload.
• Support communications: emails, chat messages, attachments.
   

B. Collected automatically (App/Site)

• Diagnostics & crash data: app version, OS version, device model class, crash logs (e.g., via Firebase Crashlytics).
• Usage analytics (aggregated): app screens, taps, session duration, referrers.
• Advertising ID (Apps only): resettable identifier used for non-personalized or consented ads/measurement (AdMob / Meta Audience Network).
• Cookies & similar tech (Site): essential cookies for sessions/checkout; optional analytics/marketing cookies (controlled via cookie banner).
   

We do NOT auto-collect the device IMEI or other non-resettable hardware IDs. If an IMEI is used, it is the one you manually enter to run a check or place an order.

 

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3) Why we use your data (purposes & legal bases)
 

• Provide Services & fulfill orders (contract): run checks, process payments, deliver results, send transactional emails.
• Support & account help (contract/legitimate interests): respond to queries, verify ownership.
• Fraud & abuse prevention (legitimate interests/legal obligations): protect our Services and users.
• Analytics & performance (legitimate interests/consent where required): improve reliability, features, and UX.
• Compliance (legal obligations): tax/audit records, disputes, enforcing Terms.

 

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4) Sharing & disclosures
 

We do not sell personal information. We share only with:

• Processors/service providers under contract (hosting, analytics/crash, ads/measurement, payments, email/helpdesk).
• Telecom/carrier/unlock partners to execute a check/unlock you requested.
• Fraud/security tools (e.g., Play Integrity) to protect against abuse.
• Legal/compliance when required by law or to protect rights/safety.

Processors & SDKs we use:

• Payments: Stripe, Razorpay, PayPal (we don’t store full card details).
• Analytics/Crash: Firebase Analytics & Crashlytics.
• Ads/Measurement: Google AdMob; Meta Audience Network / Facebook SDK (see §12).
• Email/Support: (If applicable, your provider here).

 

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5) Retention
 

• Orders & invoices: typically 7 years (tax/audit/legal).
• IMEI & check results: retained for order history, dispute/chargeback defense, and audit; minimized/anonymized when feasible.
• Diagnostics/analytics: typically 13–24 months (aggregated where possible).
  We delete or anonymize when no longer necessary for stated purposes or legal obligations.

 

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6) Your choices & rights
 

• Access/Correction/Deletion: email [email protected] (or use in-app/web tools where available).
• Marketing: unsubscribe from emails; toggle in-app (if provided).
• Ads choices (Apps): reset or limit Advertising ID in device settings; opt out of ad personalization on Android/iOS.

GDPR/UK GDPR: rights to access, rectification, erasure, restriction, portability, and objection; and safeguards around automated decisions.
California (CCPA/CPRA): rights to access, delete, correct, and opt out of “sale”/“sharing” (we don’t sell personal info). If we ever “share” for cross-context ads, we’ll provide a “Do Not Sell/Share” link.
India (DPDP): rights to access, correction, erasure, and grievance redressal. Children’s data (< 18) requires verifiable parental consent.

 

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7) Children
 

The Services aren’t intended for children. We don’t knowingly process data of users under the applicable age of digital consent. In India, a child is under 18; we require parental consent and do not use behavioral advertising for children. If you believe a child used our Services without consent, contact us to remove the data.

 

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8) Cookies (Website)
 

• Essential: session, security, checkout.
• Analytics (optional): understanding site performance.
• Preferences/Marketing (optional): remembering choices and showing relevant content.
  Manage preferences anytime via the Cookie Settings banner (shown in applicable regions).

 

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9) International transfers
 

We may process data outside your country (e.g., EU/US/India). Where required, we use safeguards such as Standard Contractual Clauses.

 

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10) Security
 

We apply organizational and technical measures (TLS encryption in transit, access controls, least-privilege, audit logging, fraud/integrity checks). No system is 100% secure—report concerns to [email protected].

 

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11) Account & data deletion
 

If you created an account or placed orders:

• In-app: Settings → Privacy → Delete account/data request (where available), or
• Email: [email protected] with subject “Delete my data”.
  We’ll complete deletion within 30 days, unless we must retain certain records (e.g., invoices/chargebacks) by law.

 

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12) Platform & SDK-specific disclosures (Apps)
 

Permissions & identifiers

• We do not request SMS, Call Logs, Contacts, or background precise Location.
• We do not auto-read IMEI or other non-resettable device IDs; IMEI is user-submitted only.
• Network access is used to run checks and deliver results.
• Notifications (optional) for order status updates.
• Play Integrity API (if implemented) for anti-abuse verification.

Advertising & measurement

• Google AdMob and Meta Audience Network / Facebook SDK may use the Advertising ID for ad serving, frequency capping, and measurement.
• You can disable ad personalization or reset the Advertising ID in device settings.

Payments

• Stripe / Razorpay / PayPal process payments on their PCI-compliant platforms. We don’t store full card numbers.

(Links to each provider’s privacy documentation should be listed on your website’s policy page.)

 

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13) Changes to this policy
 

We’ll post updates here with a new Effective date. For material changes, we’ll notify you in-app, on the Site, or by email when appropriate.

Contact (privacy & support): [email protected]
Developer / Legal Entity: Narayan Infotech